You will get a full refund within 14 days of returning the product. You will be reimbursed by your credit card company.
You must notify us of your wish to return the product within 14 days ofreceiving it.
Returns\replacements of products that have been used or damaged in any way (including damage sustained during shipping) will not be possible and will not entitle the buyer to a refund. Refunds will be given only if the product is returned unused, undamaged and intact – as it was received.
It hereby clarified that the company will judge the condition of the returned product at its own discretion.
The buyer may cancel the transaction in accordance with the provisions of the Customer Protection Law התשמ״א – 1981 (hereinafter: Customer Protection Law) or alternatively, to replace the product for any equivalent or a refund. As detailed below: In the case of the product was specially created for thecustomer, that was created according to the customer order, the customer cannot get a refund or the product be exchanged.
It is hereby clarified that no refunds will be given for the products that have not been paid for, such as products obtained through sales or gifts.
In the case of a defective product, failure to notify the website management of any kind of a defect within 24 hours of receiving the product will constitute confirmation that the product was received with no defects and the buyer will have no claims against the company concerning any defects in the product.
Refunds will be transferred to the credit card provided by the buyer when placing the order, with deduction of a cancellation fee of 5% of the transaction value or 100 NIS, whichever is lower, as the law dictates. The refund will be transferred to the buyer credit card in accordance with the policy of the credit card company.
